Privacy Policy

Last Updated: [April 26 2025]

Shanghai Ougao International Freight Forwarding Co., Ltd. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website [https://www.ougaoglobal.com/] (the "Website"). By using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal data from users:

Name
Email address
Phone number
Inquiry details (e.g., questions or comments provided by you)

We collect this information when you voluntarily submit it through our "Get a Quote" form or other contact methods on the Website.

2. How We Use Your Information

We use your personal data solely for the following purposes:

To respond to your inquiries and provide quotations;
To communicate with you regarding your requests;
To improve our services and customer support.

We do not use your personal data for marketing purposes or share it with third parties unless required by law.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Union (EU), our legal basis for processing your personal data is your consent. By submitting your information through the Website, you consent to the collection and use of your data as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us at [yuki.zhao@thecustoms.com.cn]. Please note that withdrawing consent may affect our ability to respond to your inquiries.

4. Data Storage and Retention

Your personal data is stored on servers located in China. We retain your data for a period of 10 years after your inquiry is processed, unless you request its deletion.

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or loss.

5. Your Rights

Under applicable data protection laws (including GDPR and CCPA), you have the following rights regarding your personal data:

Access: You may request a copy of the personal data we hold about you.
Correction: You may request that we correct any inaccurate or incomplete data.
Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
Objection: You may object to the processing of your personal data under certain circumstances.

To exercise these rights, please contact us at [Insert Contact Email]. We will respond to your request within 30 days.

6. Third-Party Sharing

We do not share your personal data with third parties, except as required by law or to comply with legal obligations.

7. International Data Transfers

Your personal data is stored and processed in China. If you are located in the EU or other regions with data protection laws, please note that China may not have the same level of data protection as your jurisdiction. By using the Website, you consent to the transfer of your data to China.

8. Children's Privacy

Our Website is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Website. For more information, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website after such changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: yuki.zhao@thecustoms.com.cn
Address: Room 196, Building 5, 1985 Xinfeng Road, Nanqiao Town, Fengxian District, Shanghai, China