Case Study: International Relocation from the South America to Chengdu

An embassy staff member from a South American country in Chengdu needed to transport personal belongings from overseas to Shanghai and then to Chengdu. However, due to unfamiliarity with domestic customs clearance procedures and inadequate experience with freight forwarding, the goods were delayed in clearing customs after arrival. Facing this issue, they urgently sought a professional and experienced customs clearance service provider to ensure the goods were cleared quickly and safely and delivered to their destination.

Service Process

Our company, leveraging its years of customs clearance experience and a strong reputation, was chosen as the ideal solution. We promptly activated our emergency response mechanism, assigning an experienced business team for in-depth communication with the client. After thoroughly understanding the goods, client needs, and challenges, we provided a detailed explanation of China's regulatory framework and customs clearance processes, along with a tailored clearance plan. The client cooperated fully, providing all necessary documentation, while we assisted in organizing and perfecting the documents to ensure accuracy and completeness.

Utilizing our industry resources, we coordinated with local customs in Chengdu (including the Chengdu Postal Office and Qingbaijiang Customs) and customs affairs personnel. Through close collaboration, we overcame obstacles such as geographical differences and information asymmetry, swiftly completing the necessary procedures for the client.

Upon completion of the Chengdu customs approval, we promptly re-filed for transit and container sealing at the Shanghai customs district (Wusong Customs), relying on our expertise and practical experience to secure customs release. The entire declaration process was efficient, significantly reducing clearance time.

Delivery and Service Feedback

Within a week, the goods arrived safely at a consulate in Chengdu. The client expressed high appreciation for our professional capabilities and efficient service, providing positive feedback. This recognition not only validates our work but also motivates us to continually enhance our service quality.